Payments and shipping
Welcome on our website "www.alisia.it".
Access to and use of alisia.it are regulated by these general conditions of use.
If you need help visit the area Contacts.
Remember you can always contact Alisia via e-mail (firstname.lastname@example.org) or call us on + 39 0424 234 078.
Therefore, you should regularly access this section to verify the publication of the most recent and updated general conditions of use of alisia.it.
If you do not agree, in whole or in part, with the General conditions of use of alisia.it, please do not use our website.
Access to and use of alisia.it, including the display of web pages, communicating with the Manager, the ability to download product information and purchase merchandise on the website, are carried out by our users exclusively for personal purposes unrelated to any trade, business, and professional.
Remember that you are the one and only responsible for the use of alisia.it and its contents.
Manage in fact cannot be held responsible for non-compliance with the current laws, the website and content by any of its users, without prejudice to the responsibility of the operator to intent and gross negligence.
In particular, you will be the one and only solely responsible for communicating information and incorrect, false or data relating to third parties, without which they have given their consent, and in consideration of the improper use of the same.
Finally, since each material will be downloaded or otherwise obtained through the use of the service of your choice and at your own risk, any liability for any damage to computer systems or data loss resulting from unloading lies with the user and can not be attributed to the handler.
The manager shall not be liable for any damage caused by inaccessibility to services on site or from damage caused by viruses, corrupted files, mistakes, omissions, interruptions, deletions of content, problems connected to the network, providers or telephone and/or data transmission, unauthorized access to, alteration of data, failure and/or malfunctioning of electronic equipment user.
The user is responsible for the safekeeping and proper use of personal information, including credentials that provide access to restricted services, and any harmful consequences or harm that may arise to be borne by the Operator or third parties as a result of incorrect use, loss, removal of such information.
- SHIPPING METHODS
To provide you with the best service and ensure fast worldwide shipping we chose GLS and DHL. Shipping costs vary depending on the type of dispatch and destination.
Your shipping costs will be automatically calculated at checkout.
Expected delivery times are considered only as a guide and the date of shipment are not responsible for any delays caused by the processes of credit card authorization.
Deliveries in Italy have an average 1-2 days with up to 6 working days from the day following the order.
Delivery of international orders have an average of 2-3 days with up to 6 working days from the day following the order.
ITALY & #62; €5
CEE & #62; €8
COUNTRIES OUTSIDE the EEC & #62; €15
Payment processing is handled by PayPal and St George Bank and Fifth Agno Valley. You can pay with any major credit card.
To find out more about PayPal click here.
You can pay with your PayPal account or by credit card (with verification code enabled) or your prepaid card/rechargeable, or by bank transfer.
The purpose of Alicia ("the seller") is to ensure your complete satisfaction.
If for some reason you are not satisfied with your order you can exercise your right of withdrawal, without penalty, within 14 days from the day you received the products purchased from www.alisia.it.
- Procedures For The Exercise Of The RIGHT Of WITHDRAWAL
You can cancel the contract within fifteen (14) days of receipt of your products by filling out the form with your return request that you found inside the package delivered, by notifying us via email with the subject "request".
Products to make must be delivered to the carrier within fifteen (14) business days from the date you notified the Vendor of your decision to withdraw from the contract. Products can be returned by returning the package via the carrier indicated by the vendor, or through another carrier, only after obtaining a returns number.
- CONDITIONS FOR EXERCISING THE RIGHT OF WITHDRAWAL
The right of withdrawal is exercised properly if the following conditions are fully met:
a. the return authorization request must be correctly completed and sent to the seller within fifteen (14) days from the date of delivery.
b. products should not have been used or damaged.
c. products must be returned in their original packaging.
d. products must be shipped from the country where you placed your order.
e. products must be delivered to the carrier within fifteen (14) days from the date you made your request for return authorization.
f. the product should not be tailored or bring changes from the original model.
If you have complied with all the conditions, the seller will refund the price of the products purchased.
You will be contacted if your return cannot be accepted because it does not comply with above conditions.
In this case, you can choose to have the products purchased at your expense.
If you refuse this shipment the seller reserves the right to retain the goods and the amount corresponding to the purchase of products.
- Refund Times And Methods
After the seller has received your return and checked that all requirements have been met, you will receive an e-mail confirming acceptance of the return. Whatever the mode of payment you used (credit/debit card or bank transfer), the reimbursement is triggered by the Seller as soon as possible, and no later than fourteen
(14) days from the date on which it became aware of the exercise of your right of withdrawal, by reimbursing the cost of the item purchased. Instead all shipping charges at the time of purchase and at the time of return remain the responsibility of the customer.
The actual time for the rebate or refund of the amounts paid by you for the purchase of products depends on the payment method used:
a. orders by credit/debit card: the time of reimbursement depends on the credit card/debt management company, but normally occurs within two bank statements. Please note that the value date of crediting is the same of the charge, so don't suffer any loss in terms of bank interest.
b. purchase through PayPal (if available): the refund will be made to your PayPal account and will be immediately visible. The effective refund on your credit card from your PayPal account depends on the institution that issued the card.
c. purchase by bank transfer: refund will be made within 14 days after acceptance of the payment.